Hello My Imaginary Friends,
A few weeks ago I complained to Bumkins about their product. I received an email two days later asking for pictures of the defective products, our address, and receipts. I sent all the information and have yet to receive an email reply.
What I did get instead was a facebook comment:
Now, I expected they were going to send a refund. I was wrong; instead they sent a “Gift Package.”
I complained that, “…they are not one size fits all. Although our six month old daughter is long and thin, it seems ridiculous that we should choose between deep red indentations that irritate her skin or changing her clothing three times a day.”
So who over at Bumkins thought that sending more diapers that don’t work was a good idea?
On top of that, because it was a “gift” and came from the US, we had to pay $47 of taxes and duty for the package.
Here’s my reply to Bumpkins:
Hello,I sent an email complaining about the quality and poor fit of your diapers and was asked to send my address, images, and receipts.Today I picked up your package, which cost us $47 in taxes and duty. I’m not sure why you thought, after our complaint, that we’d want more diapers that do not fit and fall apart. We didn’t request the package and if you’d asked we would have said it wasn’t what we wanted.We have now spent over $300 on your products and packages. Your gesture, although well meaning, is both insulting and useless.The Wonder woman bib is cute though.RegretfullyÉric and Jen Desmarais
There’s a lesson in customer service that we can all learn here. Don’t assume that people are complaining just to get random free stuff. Talk to your customers and don’t assume.
The Wonder Woman bib is cute, but not $47 worth.