The Grocer’s Shop / Alimentation L’Epicier Inc. – WORST CUSTOMER SERVICE EVER

Dear Imaginary Friends,

We were approached by a company called The Grocer’s Shop / Alimentation L’Epicier Inc. They effectively deliver meat and dried goods to your house. They said they had local meats that were free from antibiotics and free range etc etc.

The Sales Guy

We thought it sounded like a good idea and decided to hear it out. We made an appointment and a salesguy showed up on time at our house.

I was a little uncomfortable with him to start with. Instead of selling us on his products, he assumed we were getting them and jumped straight into building us a plan.

The References

Next he asked for ten names of people, that he’d call a month after our first delivery, for 20 free steaks. Sounded great, so we gave him the names and he continued to build our package.

Near the end, he looked at the list and said, “You’re missing ten names. I need twenty names.” We told him no and he argued until finally he agreed to give us ten steaks for those names.

The Delivery Date

He then told us a day and time with a 4 hour window for when our meat would be delivered. We shook hands and went on our way.

The day came and we waited. Nothing arrived and no phone call about it.

Head Office

I called the Ottawa Office and found that they were just a message service with no one to answer the phone.

So I called head office. They told me it was terrible and they’d look into it and call me back in a half hour. Two hours later I called and they gave me someone else.

That person apologized and told me that they sales guys don’t have the right to schedule appointments. The date he gave me was the date someone was supposed to call and make the delivery appointment. I asked why I wasn’t called then and they said it was an approximate date.

I asked to cancel.

The Runaround

For the next four hours I called and called and waited on hold. People were at lunch, people were busy, etc. Until finally I got hold of the guy who could cancel. He spent a long time apologizing and saying that it was terrible. Then when I insisted they cancel, he put me on hold for 30 minutes.

The References 2

I made sure to ask them not to call my references. I was pissed with their service. He assured me that they wouldn’t call anyone.

Yesterday I heard from 2 separate people that they had received MULTIPLE calls from them.

Conclusion

If you can avoid this company, do so. They are shady and obviously liars.

If you receive a call from them because of us, I’m really sorry and tell them to F-Off.

I’ve filed a complaint with BBB and reviewed them on both Facebook and Google.

My Review

Terrible service.

Salesperson lied about delivery, lied about the amount of references needed, and then when I tried to cancel, the office gave me the runaround for an entire day. On top of all that, they’re still calling the references we gave despite saying they wouldn’t.

If they can lie about this, who knows about their food.

Later Days,

Éric

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