*Update* The Grocer’s Shop / Alimentation L’Epicier Inc. – WORST CUSTOMER SERVICE EVER

Hello My Imaginary Friends,

So last October I wrote a post telling our experiences with The Grocer’s Shop / Alimentation L’Epicier Inc. To say it’s scathing is an understatement.

One of my references that was called, despite our asking differently, signed up with their Quebec branch. They had perfect service and love the product. This tells me that the Ontario side is probably the problem.

Yesterday at 11am I got a call from their head of Customer Retention. He was extremely nice and very polite and asked what he could do to win us back. He was polite, understanding, and repentant. He offered us some free samples and genuinely tried to win me over (the big telecom companies could learn a thing or two from this guy).

Near the end of the call he did ask if I could take the original blog down. This tells me that it might have been the reason for his call and not the official complaint.

I neither accepted any restitution gifts nor will I take down the original post, but I have to give them credit for trying.

Conclusion

Although I can’t recommended them I have heard good things about their Quebec branch and nothing but fantastic things about their product.

The act of reaching out to me (although 9 months latte), apologizing, and trying to make amends tells me that they are not as bad as I first thought.

 

What are your thoughts?

Éric

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