Hello My Imaginary Friends,
It’s easy to get angry and righteous when things don’t work, but sometimes it’s important to recognize when things go well.
When we moved into our new home, three years ago now, I really wanted a proper tap and so we bought this one.
Isn’t it pretty? It from a company called American Standard.
Unfortunately it broke a few months ago. Two weeks ago I decided to try and fix it. After about twenty minutes, I realized that I had no idea how to fix it so I called the company.
I was hoping they’d walk me through the repairs. Instead the extremely friendly person on the other side of the line told me it was broken and they’d send me a new one. All I had to do was send proof of purchase and my address.
Less then a week later we received our new tap. Here’s the email I sent to them.
Hello,
Two weeks ago I contacted your telephone help line and spoke with Shannon.
I was impressed by both her professionalism and friendliness. She was able to help me quickly and knew exactly what was needed.
I needed a replacement, which was sent promptly.
This message is to thank you for the excellent customer service and I look forward to buying more American Standard Products.
Once again thank you,
Éric Desmarais
Later days,
Éric