trying

Taking care

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Hello My Imaginary Friends,

As a follow-up to my post about Long Covid, I want to add a few things.

There are multiple other things that are also affecting me and I realize I might have sounded a little dour. I’m okay and I’m taking steps to make things better for me.

I’m trying to do things that let me rest and don’t hurt me more. It’s hard, because sometimes giving my kids Sunday eggos with strawberries instead of pancakes feels like failure, sometimes writing a post and then reading a little feels like laziness, and sometimes taking a warm shower instead of practising music feels self-indulgent.

I’m going to try and give myself some slack. As I mentioned in my post about burnout, it’s really hard to fight the guilt of doing something for me. I’m going to try and hopefully it’ll get easier.

What am I doing you ask?

Ha
Well, I gotta go, the life of a Madrigal (whoa)

All joking aside, I’m working on that. I’ll figure it out. I have a wonderful wife and family to help.

Well, I should go read. I have a book to finish.

Be kind and stay safe,

Éric

*Update* The Grocer’s Shop / Alimentation L’Epicier Inc. – WORST CUSTOMER SERVICE EVER

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Hello My Imaginary Friends,

So last October I wrote a post telling our experiences with The Grocer’s Shop / Alimentation L’Epicier Inc. To say it’s scathing is an understatement.

One of my references that was called, despite our asking differently, signed up with their Quebec branch. They had perfect service and love the product. This tells me that the Ontario side is probably the problem.

Yesterday at 11am I got a call from their head of Customer Retention. He was extremely nice and very polite and asked what he could do to win us back. He was polite, understanding, and repentant. He offered us some free samples and genuinely tried to win me over (the big telecom companies could learn a thing or two from this guy).

Near the end of the call he did ask if I could take the original blog down. This tells me that it might have been the reason for his call and not the official complaint.

I neither accepted any restitution gifts nor will I take down the original post, but I have to give them credit for trying.

Conclusion

Although I can’t recommended them I have heard good things about their Quebec branch and nothing but fantastic things about their product.

The act of reaching out to me (although 9 months latte), apologizing, and trying to make amends tells me that they are not as bad as I first thought.

 

What are your thoughts?

Éric